Our Services
Projects
Have a one time project (or more) you need assistance with? We can provide the tools and expertise to guide you to your goals. When completed, we will hand the keys to your staff and provide any related documentation / training so that your team can manage.
Monthly Retainer
Why bother having full time IT staff on site when you can tap into technical resources “on demand”. For a fraction of the cost of a full-time employee, we can provide you with significant savings so that you can invest elsewhere more efficiently. A per user monthly fee retains our tiered services .
Managed Service Provider
With the advent of the “Cloud” comes the ability to manage from anywhere. The entire user / device lifecycle is managed from cradle to grave. Any subsequent device is automatically provisioned in an hour or less and is ready to go. This includes email, applications, favorites, documents, settings, and profile related data in a centralized management solution utilizing the Microsoft Ecosystem.
Service Agreement Guide
Unified Contractual Framework (MSA, SOW, and SLA)
Master Services Agreement (MSA)
The Master Services Agreement (MSA) is the foundational "umbrella" contract that governs the long-term professional relationship. It centralizes high-level legal terms—including indemnification, intellectual property rights, and liability limits—to provide a consistent governance framework. As a matter of legal precision, the MSA is typically intended to remain in effect indefinite until terminated, ensuring that basic legal protections do not need to be renegotiated for every individual engagement. In any instance of contractual conflict, the MSA contains the superseding clauses that overrule subordinate documents.
Statement of Work (SOW)
The Statement of Work (SOW) serves as the specific directive for a distinct project or recurring retainer. It operates as a formal Addendum to the MSA, detailing the precise tasks, deliverables, and timelines. Per the standard contractual hierarchy, the SOW is the primary vehicle for the "Schedule, Exhibit, or Addendum" that defines the Service Level Agreement (SLA), effectively tethering performance standards to specific financial obligations.
Service Level Agreement (SLA)
The SLA is an essential sub-component of the larger contract, functioning as a "mutual expectations-managing mechanism." A high-quality SLA is distinguished by clear, simple language with a tight focus on business outcomes rather than technical jargon. It defines the minimum performance criteria the Consultant contractually promises to meet. Beyond mere compliance, the SLA is a management tool designed to improve quality, reduce risk, and strengthen the client-consultant relationship through documented accountability.
